90 |2020 Sustainability Report |Global challenge Milestones, objectives and commitments In 2020, Aqualia continued working on the three axes of its 2018-2020 Sustainability Master Plan to respond to the needs of its stakeholders connectionsCitizen servicesSmart pExemplaryerformance Aqualia is committed Adapting its services to constant It operates under standards to proximity and change, in the context of scarcity, of integrity and business close contact with the protection of resources and the ethics in all the jurisdictions communities where it natural environment where it is present operates and undertakes its activities • I t acts against climate change. • I t maintains relationships based • I t develops innovative circular economy on respect, trust and equal • I t collaborates in social projects (Aqualia Circular). opportunities with its employees improvement in the cities • I t addresses water stress by and suppliers. where it operates. implementing processes to minimise • I t educates and raises citizen consumption and promote water re- Be Aqualia awareness. use. Comprehensive People and • I t collaborates with • I t is committed to the protection of Culture Policy municipalities in social the natural environment in the places • Equality improvement. where it is present. • Attracting talent • I t measures the impact on the • I t promotes innovation as essential for • Female talent municipalities making progress in sustainable water where it operates. management. • Diversity and social inclusion • Training and development • Occupational health and safety and welfare • I t is a benchmark for ethical management • I t applies ethical criteria to third parties