12| 2020 Sustainability Report |Aqualia’s horizon Aqualia's horizonBusinessModel andStrategicOutlook02Value Aqualia'screation, thepresence inbest startingSpain and inthe worldpoint It is in the middle of a storm when sailors show that they know how to sail.As a benchmark entity that guarantees access to water, the pandemic reinforced Aqualia's commitment to guaranteeing efficient, sustainable and fair management everywhere on the planet.