102| 2020 Sustainability Report |Committed to people The most important milestones of the year included: 6,593 active users Launching the Be Aqualia app This application for mobile devices, the app is intended for all company employees, especially those who are deskless, employees who do not have a corporate email account and, therefore, until now received less information. Using the new app, employees can keep up to date with current affairs at Aqualia, participate in surveys, give their opinion and join new campaigns and challenges organised by the company. Video of Aqualia's CEO To thank them for the work undertaken by all the company's staff, Félix Parra, CEO of Aqualia, sent a video to all the employees. In it, he showed his support for those who had suffered from the disease and explained the measures implemented by Aqualia to preserve the health of everyone and to guarantee 3,600g the continuity of the service. A thank you letter was also sent to all the staff atthe end of 2020. viewin s With subtitles in English, Italian, French, Portuguese and Czech, this on the YouTube video was viewed 3,600 times on the company's YouTube channel. It was channel also sent out by e-mail, WhatsApp and on the Be Aqualia app. Communication of Corporate Social Responsibility (CSR) In October 2020, Aqualia participated in a study regarding the communication of Corporate Social Responsibility on social networks. The initiative took an in-depth look at the impact that this communication has on employee identification and welfare. The study was conducted at the University of Warwick (United Kingdom) and involved the participation of 250 workers from different areas and departments of Aqualia who gave their opinion.