56| 2020 Sustainability Report |Global challenge Efficient management Management models serving the public interest Obsolete infrastructures pose risks to maintaining the Management models serving the public good are quality levels of supply, sanitation and treatment services, a suitable solution to meet these challenges. Public- as well as to efficient water management. private collaboration is crucial for these technologically advanced sanitation infrastructures to be built. That is why the infrastructure investment deficit has such a severe impact on the sustainability of the system Cost recovery principle in different ways: It makes maintenance operations European legislation also established the principle more expensive, contributes negatively to environmental of recovering the cost of water services in cities, industry objectives and prevents the incorporation of technological and agriculture, so that we citizens pay not only for the improvements that increase efficiency.14 service but also for the construction and renovation of infrastructures. The development of technologicalinnovations took on special significance, both for the proper maintenance of the network, and for the improvement of relationships with clients. Inequality in access to technologies Telecommuting The WEF 2021 Global Risk Report published how Telecommuting policies implemented by companies have COVID-19 increased inequality in education and access been a catalyst for change in the labour market. to technology, creating a growing digital gap.It also warned about job losses. For the first time in Aqualia's history, the service was implemented in 12 states in Colombia,showing the essential role that new technologies and digitalisation play in the activities of a water management company. 14 Report made by PWC. "Water management in Spain. Analysis and challenges for the urban water cycle".