116| 2020 Sustainability Report |Committed to people Main health and safety indicators Allaccident rates fell during 2020 compared to the by 93%. The frequency rate also fell by 19% and 56% previous period, both in Spain and internationally. in Spain and Internationally respectively, the accident Special mention should be made of the fallin theseverity rate by 16% and 21%, and the absenteeism accident incidence rate compared to the previous year rate by 74% and 81%. since in Spain it decreased by 92% and internationally Accident rate 2020 Change for Change Accident rate indicators41 Spain Internationally Spain internationally Accident frequency index 11.41 4.10 -19% -56% Accident severity index 0.55 0.12 -16% -21% Accident incidence index 1.97 1.48 -92% -93% Accident absenteeism index 0.30 0.14 -74% -81% 41 These indicators provide information on own staff for Spain and own staff and subcontracted personnel internationally. Frequency index: (Number of accidents with sick leave/Number of hours worked) * 1,000,000. Severity index: (Number of days lost/Number of hours worked) * 1,000,000. Incidence index: (Number of accidents with sick leave/Number of workers) * 100. Accident absenteeism index: (No. days lost/No. workers). Preventive culture in times of pandemic Undoubtedly in 2020 the situation created by thetheir families. In this regard, from the Health and Safety COVID-19 pandemic forced all areas to rethink some of area, two important measures were implemented: their processes to guarantee the safety of all workers and Measures International health The Health and Welfare button on surveillance the Be Aqualia app Specific action guidelines were prepared for expatriate On this new internal communication channel, a number personnel and frequent travellers, including a dedicated of services relating to welfare and prevention against the position for health surveillance. At the same time, a virus were integrated: study of the situation in each country in which Aqualia • I nstant communication system for incidents and operates was initiated with regard to the pandemic, with dangers. the aim of diagnosing the situation and promoting the • COVID recommendations. homogenisation of decisions relating to the corporation, always within the specific legislative and governmental • Videos with warm-up and stretching exercises, remits for each country. depending on the position.