120| 2020 Sustainability Report |Committed to people Guaranteeing access to water Water is a basic need and, therefore, a human right that as the living conditions of millions of people around should be guaranteed for everyone. Aqualia proposes the world have deteriorated considerably due to the mechanisms that enable the service to be provided pandemic. for people in need, thus ensuring that no one may be deprived of this asset for financial reasons. The In this regard, Aqualia not only dedicates its greatest company's role is not only to provide a good service, efforts to the modernisation of infrastructures, innovation but also together with the Public Administrations, to and the quality of the service, but also collaborates with guarantee social sustainability. different institutional and social entities to support those who are having enormous difficulties in overcoming For Aqualia, the guarantee of access to drinking water inequalities. and maintaining a quality of life similar to and a correct sanitation network constitute the highest that of the rest of their community. service priority for all citizens in the areas in which it is present. For this reason, each year it launches a number That is why in 2020, the purpose for which Aqualia was of initiatives dedicated to ensuring supply and protecting created, to respond to a social demand to improve the the rights of the most vulnerable, in order to reduce quality of life with the management of the end-to-end inequalities caused by socio-economic issues. This year, water cycle, continued to be the driving force for all more than ever, these initiatives have been most crucial, those who work in the company. Ensuring the quality of water during COVID-19 6.1 6.2 6 Goal Goal Strategic line In 2020 guaranteeing the quality of tap water was maintained with total normality, since the usual disinfection treatments applied by the company are totally effective in eliminating the virus, as recognised by the WHO technical report,"Water management, sanitation, hygiene and waste for COVID-19", published last March 2020. Aqualia's experience, as well as its investment in efficient and responsible solutions that ensure water quality, enables it to face the crisis and guarantee water quality for all citizens.