136| 2020 Sustainability Report 2020 |Commitment and technology serving our clients Mobility solutions for fast and efficient service Achieving mobility solutions is now a key element in theIn this way, coverage is given to all processes involving improvement of service to citizens, and is therefore oneAqualia's workers, both work orders like meter reading of the main lines of action the Aqualia LIVE platform.and reporting incidents, etc.As there isonly one mobile application for all processes, work productivity This is why since 2019 Aqualia has been developing is improved as a result of this, as is service to citizens. an ambitious project in the field of work orders and meter reading, applying computer technologies and the End-user field testswere optimally completed in geolocation of processes. December. The pilot scheme scheduled for January 2020 was a successfully launched, with the corresponding Precisely in this regard, in the third quarter of 2019deployment for other operations taking place gradually. a mobility project for meter reading was initiated which uses smartphones to manage service user meter reading by geolocating the reading points and managing the whole process online. Implementation 100% 9.4 2 work orders Goal Strategic line In 2020268,720 orders were processed 479 readings made with the new app5,680,093 services implemented 473 in Spain 5,486,506 in Spain 1 in Italy 98,202 in Italy 5 in Portugal 95,385 in Portugal Data for investment in digital transformation Item Amount (€) GIS (Incorporations and tools) 237,184.00 Total WO (Mobility and desktop) 372,953.90 investment Asset management 393,926.24 Water Analytics 248,206.00 1,603,839 € Readings Module 122,175.00 Asset management 158,424.00 Digital transformation WO Mobility 70,970.63