24 |2020 Sustainability Report |Aqualia’s horizon What the pandemic could not prevent: Key milestones in 2020 and the response to COVID-19 Despite the outbreak of the pandemic in March, Aqualia continued with its activities to guarantee access to water, as well as implementing protocols for sanitary controls of the sanitation network and measures for the welfare of its employees in the workplace. March • Aqualia faced the COVID-19 with solidarity, adaptation and a vocation y y for service. Januar Fbe ruar • New contract to manage the cleaningand maintenance services for Zaragoza'ssewerage network. • The company activated the Contingency • The University of Almeria• New contracts to providePlan for health emergencies, including and Aqualia teamed up topurification services to more thanprotection measures aimed at clients and disseminate and research the130,000 people in the Aragonemployees, including: The preparation water cycle. region. of technical guidelines on protection • The company joined the• The Aqualia team receivedmeasures and the suspension of supply International Federationmore information on ethics andcut offs in the event of non-payment of Private Water Operators integrity. by users. (Aquafed). • All branches were closed and new • Aqualia acquired 51% of the electronic management tools were made Qatarat and Haaisco companies available to clients. from the prestigious Saudi • Acquisition of the assets of the SWDP in Arabian group Ali Reza. Mar de Alborán, in Almería, a territory with high water stress, contributing a turnover of €15.9 Million/year. • Launch of the first measures to adapt to the situation as a result of COVID-19. The implementation began of a number of Contingency Plans, adapted to the situation at any given time.