2020 Sustainability Report| Global challenge | 87 Research of secondary sources using the contentMethodology01analysis technique Content analysis is a methodology that focusses on the study of the contents of communication This phase had the following steps: Main conclusions 01 Collection of information relating to the company After research on secondary sources, the following published in secondary sources: issues became important: • News on sector websites, main news collected by29 • The health and safety not only of employees the company and published on internal channels, but also of citizens acquires special significance, parliamentary questions about the sector. as does the company's measures to prevent infections. Water quality and transparent • Together with company executives, collection information become paramount issues within of information regadi gegulations that affect the context of COVID-19. Aqualia in national and international issues.30 • The right of access to water and sanitation 02 Preparation of a document with all the information:body. for vulnerable people,requirement.which is a regulatory 03 Analysis and classification of all the information in • Efficient resource management is primarily the body, in accordance with the type of material a regulatory requirement, relating to water subject to which they refer (governance, labour, scarcity and the demand for water. Also includes environmental or social). environmental issues relating to climate change and water circularity. 04 These new significant topics have been prioritised in accordance with how often they appear in the media, Spanish and international trends and regulations, as well as their ability to impact on one or more stakeholders. A higher score is given to those topics that appear more often and have an impact on the groups. 29 Sector websites from which the main news was extracted during the year included: iAgua, Smart Water Magazine, Aguasresiduales, Retema, Tecnoaqua, Futurenviro, El Ágora, Municipal Engineering, Sustainable City, Renewable Energies and Global Water Intelligence. 30 Meetings were held with the departments responsible for establishing the 7 strategic sustainability lines for the 21-23 plan.