134 |2020 Sustainability Report 2020 |Commitment and technology serving our clients In 2020, the following activity percentages were In 2020 the consortium formed by Aqualia and the certified in accordance with ISO 9001: Omani company Majis for the management of the water infrastructures in the port of Sohar (Oman), OSWS (Oman Sustainable Water Services SAOC), obtained the % activity with ISO 9001 certificate AENOR ISO 55001 asset management certification. 2020 There are 280 entities worldwide certified with regard 85.00% Spain to asset management,of which only 59 are in the International 54.50% Aqualia field of water. So with this certification, Aqualia is now 74.60% part of the select club of companies concerned with increasing the value of their assets by aligning them 2019 with the company's strategic objectives. 95.00% 52.90% 81.40% Best practices High-quality service Despite the circumstances this year, Aqualia has continued to serve as true guardians of water. The service in Badajoz participated in the European Benchmarking Cooperation programme, which analysed 330 service supply and sanitation indicators, awarding a 3-Star certificate (the highest category) to the Aqualia service in Badajoz. Special mention was given to aspects including the effort to improve efficiency, good coverage of services, energy efficiency and hydraulic performance. In short, the management of the public services in the end-to-end water cycle. Areas for improvement were also detected, such as the need to renew the networks, especially those for sanitation. The contingency plans that were put in place in the Czech Republic to address the emergency situationthat occurred as a result of torrential rains and floods isjust one example that enables Aqualia employees to beGuardians of water classified as the guardians of water. Photo: Pablo González Cebrián.