112| 2020 Sustainability Report |Committed to people Training by professional category40 Training hours Men Women Executives 4,210 680 Middle management 12,511 4,524 Technicians 9,375 6,761 Qualified workers 2,169 7,721 Low qualification 19,159 1,770 40 Scope in Spain. Attendance at training courses increased in 2020,With regard to training,courses were given on the favoured by the use of online tools. A total of 36,034Office 365 tools necessary for the digital transformation people received training:31,122 in Spain and 4,912process, attended by 7,886 participants. Internationally. Other training given in 2020 included that for the The use of tools favouring online training led to theposition's specific risks, in which a total of 455 people totalnumber of participants in courses increasing bywere trained. In 2020 training continued to be given on 106% compared to the previous year. And the numberthe Code of Conduct and Ethics. of participants in Spain by 216%. Accreditation of professional skills In 2020, two calls were made in Girona and Tarragona for the accreditation process, approved in the 2nd Agreement signed with the Department of Education in Catalonia. A total of 55 workers from Catalonia, Aragon, La Rioja and Navarra participated. Of these, 81.82% achieved full certification and 18.18% partial certification in the following professional skills: 2nd Agreement •Assembly and maintenance of water networks g d th th D t si ne wi r • Organisation and control of assemblies and C y maintenance of water and sanitation networks and Educatino in atalun a installations •Operation of water treatment plants. 55 workers participated •Energy and water from Catalonia, Aragon, La Rioja and Navarra Aqualia is also cooperating withthe Regional Government of Valenciato promote accreditation 81.8% processes in this region; and as a result, the first callobtained full certification for applications aimed at those responsible for water networks was launched. It was expected to finish inthe first quarter of 2021 and 13 workers from Aqualia 18.2% obtained partial certification in registered for it. different professional skills