78 |2020 Sustainability Report |Global challenge Aqualia vs COVID-19 Training regarding general questions about the disease and protective measures Emplo y e e s Telecommuting First Contingency Plan to to prevent contagion protect health and safety Strengthening the Be Aqualia internal communication channelAdvice on physical activity, nutrition and emotional management Usde rs an citizens Increase in electronic billing and digital communication channels Ensuring the supplyof and access to water for everyone and maintaining the guarantee of tap water quality