2020 Sustainability Report | Annexes | 173 Issue Scope Explanation of materiality Safety, occupational health and welfare of the employee: GRI 403 COVID- oriented Equal opportunities, diversity and work-life balance GRI 401/405 Professional development: policies, training plans and actions aimed GRI 404 at the professional development of the employee Access to water: the company makes it easier to access water for all GRI 413 people including those in vulnerable situations AQ AH20 Client experience: In 2020, geared towards the care of the client's health GRI 103-3 and safety Transparent communication: the company maintains transparent AQ CT communication including easy and transparent access to its tariffs Social action - local development: The company's proactive and reactive involvement in local community initiatives in response GRI 413 to specific demands Promotion of and respect for essential Human Rights GRI 412 Technological development GRI 203 Creation of stable employment: Company's capacity to create jobs in the GRI 401 communities where it distributes and supplies Collaboration and public-private partnerships GRI 413