2020 Sustainability Report 2020 |Commitment and technology serving our clients | 137 Success s tiro es Remote Reading Project: Remote control in Caltaqua, Aqualia's Intelligent management in Dénia Italian subsidiary, to gain efficiency is already a reality and improve service to citizens Nearing completion, this project is alreadyThe Italian subsidiary of Aqualia presented an showing its great potential. It is undoubtedlyambitious project with which it intends to monitor an initiative that unites us with our users,supply, its system's main hydraulic hubs and the whether they are institutional or end clients,treatment plants it manages. and that provides synergies that go beyond the management of the resource itself. In a shortWith a total investment of slightly more than one space of time, this technology will becomemillion euros, the project was born with the aim indispensable for water management. of increasing the efficiency of the network and improving the service to citizens. From the point of view of technical environmental sustainability, the project enables us to optimiseThe initiative is based on the taking, transmission available resources. The possibility of managingin real time, recording and computational breakdowns in real time, not only in the networksanalysis of recorded data, through sensors we manage, but also at user level. In this way,located in sensitive points in the network. The remote reading meets one of the main demandsavailability of historical data will also enable of society and the residents of Dénia: Thefurther processing, which will be undertaken to disappearance of bills due to leakage or unusedidentify critical problems not visible during normal water. It also substantially increases transparencysystem operation and to perform actions such as in management, providing information toleakage detection. clients and the Administration with regard to network incidents. The initiative is highly valued in the region, where one of the most prestigious specialised media Another issue to take into account is the use thatin Italy, Servizi a Rete, reported on the project the Administration could make of it, making itand published a detailed article explaining all an integral part of the system and applying it tothe benefits it will bring to the inhabitants of tourism, social services, ecological transition, withthe region. other contracting, etc.