18| 2020 Sustainability Report |Aqualia’s horizon Aqualia'sleadership position has been strengthened To this should be added the new opportunities arising by the current context, which is very positive for thefrom the need to improve the efficiency of the urban sector,due to expected regulatory development and water cycle and to renew the infrastructures that the adaptation of the different countries to currentaccommodate it. environmental regulations. M A SDG SDG SDG 12.2 13.2 6.2 Purified water returned Access to water for users to its natural environment 29.6 Million 16% 631,518,905 m³ 8.8% Drinking water produced 664,214,708 m3 5.8% Carbon Footprint No. of drinking water Calculation quality controls 480,043 Tn CO eq2 1,019,780 -11% 13.03% Rating of V td Customer Service alue creade Quality of Customercompared to 2018 and s hare Complaints index0.32% Spain 1.40% international IE SDG SDG 8.1 16.5 Economic value generated A €1,266.02 Million 0.28% SDG Economic value distributed 6.1 SDG SDG 4.3 8.3 €1,051.22 Million -8.42% Help the most Capital suppliers and vulnerab le: Employee training shareholders 139Cáritas charity €614,941 -32% €50.33 Million -62.75% centres benefitted with €55.390 Salaries and benefits Payments to suppliers €309.2 Million 7.11% €648.33 Million 0.51% Collaborative outlook: Dialogue with +50 Government taxes Spanish and international €42.06 Million -45.9 sectoral associations Implementation of good Access to drinking governance as a result of water and sanitati the compliance model on: 100% 191,953 benefited in companies owned by through tariffs, bonuses Aqualia or subsidies TE EI E Y NE RE S T S CC L OI E M N T M S U , N U I TS I E Y M R P AS A C A C C TN E E SD N O S VC E N I T RO M S O M O P O WTLPOYN N C