2020 Sustainability Report |Committed to people | 121 Bonds and social tariffs Although the capacity to set tariffs and regulate Achievement the provision of services inthe end-to-end water cycle in Spain is the exclusive responsibility of theAdministration, Aqualia actively promotes social action 2030 mechanisms in tariffs and solidarity funds for the most disadvantaged users. The company has also worked to improve coordination with municipal social services to protect clients at risk of vulnerability or social exclusion. 6.2 Goal Access to water is also guaranteed to all vulnerable people and payment deadlines have been extended for all clients affected by the pandemic. To provide access to suitable and equitable sanitation and hygiene services for everyone, especially those in vulnerable situations. Internationally Aqualia collaborates with the governments of those countries with which it works to provide water and sanitation services for those at thetypes of tariffs have been established that correspond most disadvantaged social levels. The Colombian modelto social levels and the lowest strata receive subsidies deserves specialmention as the most developed: Six from the state to guarantee water for all. Solidarity Social Fund As an example of this, the Lleida Municipality and This same procedure was followed in other Aqualiasigned an agreement to create a Social municipalities,such as San Andreu de la Barca and Solidarity Fund that guarantees access to drinking Chipiona. In both cases, a fund of €10,000 was earmarked water to citizens who cannot pay the bill for reasonsfor citizens who cannot pay their bills. Other examples of social exclusion.The financialendowment for this can be found in Cassa de la Selva, Dénia, Novelda, Fund for one year is €100,000, of which 75,000 willAlboraya, etc. be paid by Aqualia and the other 25,000 by the Lleida Municipality.This decision represents a great help forFollowing the measures included in the Contingency allthose families in the area that have been severelyPlan againstSARS-CoV-2 activated on March 13, affected by the economic situation aggravated by the2020, and with the same purpose of helping citizens pandemic that played a leading role in 2020. to continue accessing water as a basic need for the community, and in accordance with RD 11/2020, 26/2020 and 37/2020, supply cuts as a result of non- payment by users who are in a situation of economic vulnerability were suspended.