84 |2020 Sustainability Report |Global challenge Succes s stro y End-to-end water cycle service, Colombia With the aim of providing service for 450,000implementation of technical studies to improve inhabitants in 13 Colombian municipalities,28the installations. Training courses and technical Aqualia launched the end-to-end water cyclesupport were also given on fraud control, service in less than a month and in the midstdetecting leaks, billing and analysis of software. of the global crisis due to the pandemic. The launch of Aqualia's new services For the first time initial operations were completedin Colombia in the midst of the COVID-19 crisis remotely with a team of professionals underwas a great example of the company's capacity lockdown in Spain, Panama, US A and Colombia,for resilience and the enormous involvement which gave support to the 450 local workers whoof its workers. The essential role played are now part of Aqualia's workforce in Colombia.by new technologies and digitalisation in the activity of a water management company also The involvement and coordination of thebecame clear. responsible team enabled the remote 13 p lt 450,000 munici ai ies h bit t in a an s 28 13, 12 in Córdoba and 1 in Villa del Rosario.