110| 2020 Sustainability Report |Committed to people 4.3 Goal 4 Strategic line Leadership and professional development The seventh edition of the Otto Walter Cycle was held leadership style and with a transition towards a more in 2020, this time in a virtual classroom format. The participative, talent catalyst management model that programme is aimed at middle managers,with thestrengthens team cohesion and issupported by a aim of continuing with the transformation of Aqualia's common language shared by all. Personal development In 2020, within the area of personal development, the measures included in the Be Aqualia Psycopack that seek the welfare of employees were maintained: Employee Aid Procedure for Programme managing interpersonal Psychomet (PAE) conflicts Aqualia makes available 24/7 Psychological care Effective tool for the to all employees this tool service offered by expert management and that enables them to check psychologists who help resolution of conflicts their level of mental and employees resolve any arising in the workplace emotional welfare, helping possible psychological and through a mediation employees to make early emotional distress that process. The present identification of any they are experiencing, procedure complements problem of a psychological both personally and the protocol for action order that they may be professionally. with regard to bullying experiencing. situations already adopted by Aqualia.