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AqualiaOnline
80,254 cases were handled in 2015 without the need to travel or make phone calls, at the time and place chosen by
the clients.
Aqualia has a corporate website available in about the company's services in the specific out the same tasks concerning the service
5 languages that offers general information area. that can be done face-to-face or over the
about the company. There are also different telephone.
local websites for municipalities where These Aqualia websites, both corporate
Aqualia provides service. These include and local, offer access to the virtual office,
more precise and localised information AqualiaOnline, where clients can carry
Requests via AqualiaOnline in 2015
0.1% Only 3.02% were claims
0.58%
33.81%
3.02%
4.71% 24.17% Amending data 33.81%
Online payment 24.17%
8.58% Electronic billing 14.48%
10.46%
10.46% Readings 8.58%
Questions and suggestions 4.71%
14.48% 3.02%
Change of name 0.58%
Claims 0.1%
New contracts taken out
Connections
The use of new technologies on client support channels is crucial for Aqualia's communication with its clients.
36 Service
