Page 32 - Aqualia MRSC 2015

Water quality

Aqualia's main aim is to make sure that a levels of quality and efficiency. This plan
sufficient volume of quality water reaches includes several lines of action that fall
the client, ensuring environment sustain- into four categories: quality of water
ability throughout the whole cycle. To supplied, efficiency of service, technical
achieve this aim, Aqualia has drawn up a performance of the network and level
Strategic Quality Plan that seeks to provide of client support.
a service to clients with the maximum

Certified quality

In order to guarantee a water supply with
maximum quality, the Aqualia team adheres
to the regulations and controls established
by public administrations and applicable
to this activity. With this approach the
company has ensured that 98.3% of its
facilities in Spain are certified according
to the standards UNE-EN ISO 9001:2008
of quality management, and UNE-EN ISO
14001:2004 of environmental manage-
ment, exceeding the 70% in the case of
international facilities.

% certified facilities ISO 9001 ISO 14001 Aqualia's management system
marked its 18th anniversary on
Aqualia Spain 98.3% 98.3% World Quality Day. Since 1997,
Aqualia (worldwide, Spain included) the Management System has been
79.3% 74.1% evolving, adapting to meet the
organisation's needs and steering
towards a single, integrated and
efficient system.

The water quality is verified through comprehensive analyses conducted by AqualiaLAB (Aqualia's laboratories), which
play a prominent role in the control and follow-up of water quality. The quality of supplied water is guaranteed in these
labs by carrying out annual inspections through 840,446 parametric determinations, 99.7% of which were compliant.
These labs are accredited according to standard UNE-EN- ISO 17025 on testing and calibration laboratories.

In addition, like all players involved in the The aim of this system is to store informa- concerning supply areas and the quality of
supply of water for human consumption in tion on the water collection, treatment the water in the same areas.
Spain, Aqualia reports water management and storage infrastructures, as well as
data to the Spanish National Drinking laboratories for water quality control, for By doing so, citizens have public informa-
Water Information System (SINAC), an the purpose of identifying the quality tion on controls on SINAC's website (http://
agency under the Ministry of Health, Social of drinking water that is supplied to the sinac.msn.es) and local websites where
Services and Equality, which collects data Spanish public. This helps to detect possible Aqualia offers its services (also available on
on the characteristics of supply and quality failures and risks associated with drinking www.aqualia.com).
of drinking water provided to the Spanish water that may affect the population,
population. providing basic information to citizens

32 Service