Page 38 - Aqualia MRSC 2015
P. 38
Transparent bill
Aqualia understands that a quality service As part of Aqualia's social commitment,
must entail a clear and customised bill for bills are used as a way to spread social and
clients. Along these lines, the company has environmental awareness messages related
maintained a full yet simple bill design that to the public nature of water and which aim
can be easily understood by all clients. The to secure more efficient and sustainable
designs have been customised for each type public or private management (in financial
of user, with the information displayed to and social terms), whilst enhancing the
facilitate easy understanding. attributes of approachability, involvement
and professionalism.
Aqualia's bills come with a side explanation and contain the
following information:
1 Contract holder.
2 Relevant data.
3 Publication of rates.
4 Billing details.
5 Description of consumption blocks and prices
6 Detail of billed items and amount
7 Consumption histogram.
8 Details for controlling data collection
9 Payment deadline.
10 Total amount.
DOES AQUALIA SET THE WATER
PRICING?
No. Only the local council can set and amend the
water tariffs according to what is established by
Law.
#12verdadesSobreAgua
38 Service
