Page 35 - Aqualia MRSC 2015
P. 35
Aqualia contact
Aqualia's client support centre avoided more than 747.000 visits in 2015
The telephone service, via the Client distribution networks with subsequent This client support service received around
Support Centre (Aqualia contact), gives savings on water. A reduced waiting time 750,000 calls last year and provided assis-
clients the opportunity to carry out all to notify about a breakdown facilitates a tance in 6 different languages: Castilian,
formalities without having to travel to quick and effective resolution for all types Galician, Catalan, English, German and
the offices. It is also open 24 hours a day, of incidents in the network, which leads French.
365 days a year, reducing the maximum to an improved performance of water
response time to resolve breakdowns in distribution.
Calls received in 2015
0.33% 79.68% Only 0.33% were claims, 38.69%
of which concerned billing issues.
13.90%
27.59%
Queries 79.68%
Requests 27.59%
Breakdowns 13.90%
0.33%
Claims
Service 35
