Page 33 - Aqualia MRSC 2015
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Commitment to quality throughout the value chain.
Aqualia understands that responsible As a result , Aqualia involves its suppliers in and evaluation procedure of suppliers that
management is only possible with the the company's mission, vision and values ensures compliance with the requirements
collaboration from all stakeholders and, and implicates them in the shared aim deriving from the company's values and
particularly, those most affected by the of improving sustainability and quality policies.
company: suppliers. throughout the entire value chain. To this
end, Aqualia has established a monitoring
Criteria for evaluation and monitoring of suppliers
Technical quality Compliance Compliance with Compliance with Code of Ethics
with minimal risk prevention labour regulations
❚❚ Necessary to be able environmental ❚❚ To be aware of and
to assess the offer. impact ❚❚ Control and ❚❚ Procurement understand Aqualia's
monitoring of procedures ethical code and
❚❚ Environmental the suppliers' according to the comply with the
compliance in all of compliance with legislative framework ten principles of the
its activities. the legislation and provision Global Compact
on prevention of occupational promoted by the
and safety in the insurance. United Nations.
workplace.
Clients: multi-channel system
The clients are the company's greatest The multi-channel system offers the best
asset and increasing their satisfaction and service, shorter response times, better
loyalty is the aim. To this end, Aqualia relationship with the client in turn enhanc-
runs an accessible and personalised ing their trust, flexibility in the resolution
client support service that listens to their of incidents and an increased value of
concerns, responds and offers solutions in a communication.
flexible, quick, simple and effective manner.
The company offers a comprehensive mul-
ti-channel service that meets all of its client
needs. The face-to-face, telephone and
online channels allow the client to choose
their preferred method to get in touch and
seek a solution to their needs.
Service 33
