Page 30 - Aqualia MRSC 2015

Innovation and close relationship with clients

Our vision

❚❚Providing the best service according to ❚❚Betting for transparency in the informa-
the needs of citizens. tion provided to users.

❚❚Ensuring maximum quality of the water ❚❚Maintaining the commitment to innova-
and service provided. tion and new technologies.

Main figures 2013 2014 2015 people

Home water supply* 7,296,656 7,436,343 7,475,077
Sanitation*
Drinking water produced* 2,896,980 2,915,643 2,850,401 clients
Supply network*
Sewage system* 752,507,106 615,463,970 607,837,297 m3
Water quality determinations
*Data for Spain and SmVaK. 45,259 48,537 45,498 km

20,230 20,985 20,889 km

1,194,432 1,085,781 840,446

CLIENTSCompliance with 2015 challenges Level of Remarks
compliance
2015 CommitmentINNOVATION Entirely developed in 2015. Roll-out took place
100% in February 2016.
Development of a client support virtual 100% The Santander Smart Water Project has been
office in an app. 100% expanded by 1,172 meters (Phase II).
Promoting and participating in new 100% The Urban Water Project in Almeria was
Smart Water projects. 100% launched with a range of 1,000 reading
Continuing to participate in international 100% points.
projects. The first NGV car by Volkswagen arrived at
Having a car running on biomethane Chiclana on 17/11/2015.
from waste water. The ELAN process in the Guillareí plant kicked
Ensuring operation of the first ELAN off with a 115 m3 reactor in September 2015.
industrial facility. A smart management system has been
Having a smart project management launched in Janovice (Czech Republic) with
area outside Spain. 570 meters.

30 Service