Page 49 - RSC Aqualia 2017

Aqualia provides its The bills are also a useful
customers with personalised communication channel with Aqualia is at the
consumption billing that customers. The company uses vanguard among major
structures information simply this medium to sensitise users operators in number
and transparently. Doing of the importance of of users signed up
so simplifies consumer efficiently managing water, to the e-billing service
interpretation of their bills involving them in responsible in Spain.
and thus improves the quality consumption.
of the provided service.
Concern for the environment
and sensitisation regarding
the correct use of water
are still among Aqualia’s
main lines of action. “Get
e-billing”, Aqualia’s mobile
app promotion: Smart Aqua,
and further information and
awareness-raising campaigns
have all been successful. Proof
of this success lies in the
63% increase in e-bills issued
compared with last year, and
that 12% of our customers
have signed up for the service.

Remote
and smart
meters

63,093
127,753
117,300 62,150
115,204

62,685
57,600
50,342

57,700

2015 2016 2017 2015 2016 2017

Remote meters and available channels Installed smart meters

Installed remote meters
Channels available to expand reading

05 CONNECTING WITH CITIZENS 49