Page 45 - RSC Aqualia 2017
P. 45
978,586
865,790
840,446
2015 2016 2017
Laboratory quality controls
Customer service
769,233 0.38% 8,905
Calls of the effective calls received App
received were complaints users
In a reality where customers
hold high expectations for
the service they receive from
companies, Aqualia continues
making progress on the path
it began in 2016 to provide
all its customers with an
omnichannel experience in
their relationships with the
company. In-person office,
online office, telephone OMNICHANNEL
support and mobile device CUSTOMER
channels have been integrated SERVICE
to provide real-time service.
Customers who begin a
communication in any of
these channels can therefore
continue on another channel
without having to begin again
from square one and provide
information all over again.
05 CONNECTING WITH CITIZENS 45
