Page 47 - RSC Aqualia 2017
P. 47
Adaptation to the new Italian water sector regulations
Aqualia’s efforts to adapt its Italian call centres to the country’s
new legislation has enabled the company to improve its time
and Customer Service ratios.
The Smart Aqua, Aqualia Aqualia began to adapt
Contact and Aqualia Online to the new Data Protection
channels are certified Regulations back in 2017, and
according to Standard over 800 company employees
UNE- ISO 27001 “Information have already received training Aqualia safeguards
Security Management in this regard. the privacy and
Systems”, fulfilling the security personal data of
objectives stipulated by Aqualia will take the social its customers.
law and ensuring Aqualia’s media leap in 2018 and
commitment to safeguarding complete the CRM 360º
customer data, integrity, project for full omnichannel
availability and confidentiality. coverage.
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