Page 43 - RSC Aqualia 2017

5.1

Quality service

within reach

Aqualia has pledged its communication (in person,
excellence in customer service telephone and internet),
to society. To honour this enabling proximity with the
pledge, the company provides customer at all times.
a highly personalised service
according to the needs of its Progress continued in 2017
users. to place end users at the
core of the strategy with
In a customer-satisfaction particular attention given
based strategy, where the to the quality of channels
quality of the channels of in place for engaging
interaction proves to be a vital interaction.
element, Aqualia proposes
an omnichannel system to
guarantee full interaction
across its channels of

2017 Action plan

CERTIFIED
QUALITY

QUALITY
SERVICE
WITHIN REACH

CONTINUOUS
SERVICE CUSTOMER
IMPROVEMENT SERVICE

05 CONNECTING WITH CITIZENS 43