Page 122 - RSC Aqualia 2017

Management approach: supplier social assessment

Aqualia considers that its suppliers have no negative social
New suppliers that were screened
414-1 impact risks, and therefore no assessments were made
using social criteria
in this regard.
Aqualia considers that its suppliers have no negative social
Negative social impacts in the supply
414-2 impact risks, and therefore no assessments were made
chain and actions taken
in this regard.
Management approach: public policy

415-1 Political contributions Aqualia makes no contributions of this sort

Management approach: customer health and safety

Assessment of the health and safety impacts
416-1 100%
of product and service categories

Incidents of noncompliance concerning the health
416-2 € 19.522,20€
and safety impacts of products and services

Management approach: marketing and labelling

Requirements for product and service information
417-1 Pages 42-46
and labelling

1
417-2 Incidents of noncompliance concerning product No se han producido incumplimientos relativos a la normativa
and service information and labelling de información del servicio.
Incidents of noncompliance concerning There were no incidents of noncompliance concerning
417-3
marketing communications communications.

Management approach: customer privacy

418-1 Substantiated complaints concerning breaches No complaints were made concerning breaches of customer
of customer privacy and losses of customer data privacy and losses of data.

Management approach: regulatory compliance

Noncompliance with laws and regulations There were no fines, penalties or sanctions for noncompliance
419-1
in the social and economic area with laws or regulations.

2017 Management approach: organisation and presence at forums
Aqualia presence and organisation at forums, trade fairs, seminars and events to share experiences and increase visibility.

List of national and international events in which Pages 24-26
Aqualia has participated.

Management approach 2017: customer service
Progress made in omnichannel solutions for customer service to foster customer-company interaction

Number of calls from customers Page 42, Page 45-46

1 The indicators related to relevant topics appear highlighted in blue.

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2017 REPORT