Page 123 - RSC Aqualia 2017
P. 123
Number/percentage of complaints Pages 45-46
Number of users of new channels Pages 45-46
Customer satisfaction Pages 45-46
Management approach 2017: water quality
Provide the best water quality possible to users
Number of laboratory quality controls Page 44
Number of accredited laboratories Page 44
Management approach 2017: environmental awareness-raising and sensitisation
Requirements for product and service information
417-1 Pages 42-46
and labelling
417-2 Incidents of noncompliance concerning There were no noncompliance incidents concerning service
product and service information and labelling information legislation.
Incidents of noncompliance concerning There were no incidents of noncompliance concerning
417-3
marketing communications communications.
Management approach: customer privacy
Provide the best water quality possible to users
Sensitisation and awareness-raising campaigns Pages 55-58
08 ANNEXES 123
