Page 107 - Aqualia MRSC 2015

FCC Aqualia does not make contributions of this type. YES, 109
FCC Group Ethics Code. YES, 109
FCC Aqualia has not received claims related to unfair competition behaviour or similar. YES, 109

FCC Group Ethics Code. YES, 109
FCC Aqualia has not received regulatory fines or penalties due to non-compliance. YES, 109

33 YES, 109
FCC Aqualia believes that its suppliers do not have negative social impact risks, so there were no assessments. YES, 109
FCC Aqualia believes that its suppliers do not have negative social impact risks, so there were no assessments. YES, 109

78 YES, 109
There have been no social impact claims referred to in this section. YES, 109

PAGE OMISSION EXTERNAL VERIFICATION, PAGE
32-33 YES, 109
100% YES, 109
There have been no incidents of non-compliance with regulations and voluntary codes concerning health and safety of products and services. YES, 109

32 YES, 109
32 YES, 109

There have been no breaches of the rules relating to service information. YES, 109
YES, 109
FCC Aqualia conducts client satisfaction surveys every 2 years. In the 2014 version (see CSR Report 2014), the institutions gave the provided service a score of 3.91 YES, 109
out of 5 and 69.8% of end clients are satisfied with the quality of service YES, 109
33 YES, 109
FCC Aqualia does not sell products banned or challenged by stakeholders. While certain concessions in the previous process have been questioned in the Spanish YES, 109
municipalities, once FCC Aqualia started operations, there has been no problem. YES, 109
There have been no defaults relating to marketing.
YES, 109
38 YES, 109
There have been no complaints about the violation of privacy and loss of customer data.

Code of Ethics
There have been no fines due to regulatory or legislative non-compliance.

GRI Annexes 107