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AqualiaOnline is the channel that Aqualia contact and Aqualia Online
allows customers to perform all their have a management systemthat
operations with Aqualia simple, secure, ensuresthe safety of customer
fast and confidential 24 hours a day, 365 information backed with a AENOR
days a year. certificate accordingtothe UNE-
ISO 27001:2007. In addition, in orderto
Through the web of Aqualia customers can carry out processes, ensurethe protection of user data,
modify personal data, consult applied charges, request electronic Aqualia usesthe “e-privacity”tool
bills, facilitate meter reading, pay bills, carry out complaints or
request termination of supply, among other operations.

Aqualia will confirm safe receipt with customers of any request
or claim, as well as its acceptance or rejection.The questions and
suggestions raised will also get a response from the company.

Customized billing

The two principles that govern the process of Aqualia are a Transparent bill
transparent and a personalized billing process. In this line, the
company has progressively implemented improvements in the Bills issued by Aqualia are personalized for their clients, written
design of bills, such as the inclusion of analysis results along in the official language of each territory and aimed at an easy
with other information or incorporating awareness messages understanding.
to raise awareness of responsible water use. In addition, they
have been customized the designs for every type of customer In 2014, 650,000 electronic bills have
for ease of understanding, structuring the information to facilitate been issued for morethan 132,600
their interpretation. customers in Spain

The processes and resources such as water collection from the
natural environment, its transformation into drinking water, its
distribution to your home and its return to nature include a wide
range of factors that are reflected in the bill through its various
concepts (water, sanitation, treatment, etc.).

AQUALIA BILLS COME WITH A SIDE EXPLANATION AND
CONTAINTHE FOLLOWING INFORMATION:

1 contract holder
2 relevant data
3 publication of rates
4 billing details
5 description of consumption blocks and prices
6 detail of billed concepts and amount
7 consumption histogram
8 details for controlling data collection
9 payment deadline
10 total amount

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