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Challenges 2014
Aqualia has defined targets in 2014 aimed at improving its
services. The degree of compliance is as follows:
COMMITMENT 2014 LEVEL OF COMMENTS
COMPLIANCE
Consolidating initiatives aimed at Aqualia participates in the EBC (European
improving service strengthening Aqualia's 100% Benchmarking Cooperation) European
collaboration in projects like AquaRating initiative and launches the AquaRating
and Benchmarking 100% rating system.
In the area of innovation, strengthening The "Smart Water" app works already and
smart management strategy with a Smart in the Nueva Montaña neighbourhood
project. in Santander. It stands out as the
most advanced in Europe for water
management from a technological point
of view.
Lines of Action 2014
Aqualia has focused its activities in 2014 on continuing to
improve water quality, customer service, the billing process and
consumption and increasing innovation.
❚❚Quality assurance and ❚❚Channels of
control. communication
❚❚Service improvement Water Customer
initiatives. quality services
❚❚Commitment to quality
throughout the value
chain.
Billing and Innovation ❚❚R&D
Consumption
❚❚Transparent bill. ❚❚Smart Cities
❚❚Remote meter reading. contribution.
❚❚Innovative technology.
❚❚Participation in forums
and Congresses.
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