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Commitment to quality throughout the value chain. ❚❚Ethical Code: all suppliers are required to comply with the
Ethical Code of Aqualia and the ten principles of the Global
The quality of the services offered by Aqualia depends on its Compact promoted by the United Nations and to which the
direct actions and largely on those of their suppliers. Therefore, Group adheres to (www.pactomundial.org).
a monitoring and evaluation process has been established
that ensures compliance with the requirements set by Aqualia
throughout its value chain based on common values a​​ nd policies.

Criteria for evaluation and monitoring of suppliers:

❚❚Technical quality: in order to proceed with hiring a new Technical quality
supplier, a Quality Management System according to ISO 9001
must have been implemented, in addition to having to pass an Code of Ethics Minimal
initial technical evaluation to verify compliance with minimum environmental
standards set by the company, which once passed will give
rise to the valuation of the offer. impact:

❚❚Minimal environmental impact: Aqualia contractually requires Supplier
for its suppliers that their activities generate the least possible assessment
impact on the environment.
Work regulations Risk Prevention and
❚❚Risk Prevention and Safety Regulatory Compliance:the Safety at Work
company carries out a control and monitoring of all suppliers
of compliance with current the legislation regarding prevention
and safety. In addition, Aqualia provides the necessary training
in addition to regular testing, along with suppliers, of possible
risks that may arise.

❚❚Compliance with work regulations: it is verified that all suppliers
conduct their hiring processes following the existing regulatory
framework and that they have the appropriate work insurance.

Customer services

Customer service is an essential part of the service provided Customer service centre, Aqualia contact.
by Aqualia. The company’s policy is to offer a personalized and
close service according to the needs of each customer. In order Contact numbers for each province can be found at:
to do so, it offers users the tools and resources needed to deliver http://www.aqualia.es/aqualia/atencion-al-cliente/aqualia-
an agile, fast, simple and effective customer service. contact/index.html

Communication channels

Aqualia contact is a phone channel
created with the aim of applying the
latest technology in communications
with the customer, allowing to meet
their needs any time, anywhere. It is
identified as a modern service, created
to respond to a changing society.

❚❚A service that always responds.
❚❚Convenient and easy to use.
❚❚Saves time and travel.
❚❚Simplifies procedures.
❚❚Provides a broader customer care schedule.
❚❚Greater accessibility from anywhere, with any problem.

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