Page 23 - Aqualia MRSC 2015

The identified stakeholders are the indi- G4-19, G4-20, G4-21, G4-24, G4-25, G4-26, G4-27 09
viduals, organisations and institutions that
influence or become influenced by the company's decisions, ranging from Public
Administrations to employees.

Public authorities Consumer Media Users Suppliers Employees
organisations and
NGOs

Municipal, Consumer Local, National and Irrigation Strategic and Local Operating
Regional, National Organisations International Associations Structure
and European Communities Functional
Prices Commission and Irrigation Town Council Neighbourhood Structure
Associations Communication Associations Production
Offices Public Centres Personnel (Middle
Ecologist News Agencies Industries management)
Organisation Citizens Town Councils Production
Associations Personnel (Contract
personnel)

Aqualia implements its Corporate sustainable management and guaranteeing Ethical Code and its suppliers to know
Responsibility principles on all activities a positive impact on society. To this end, it about and understand it.
it carries out with the aim of securing requires its employees to comply with its

Active dialogue with stakeholders

With the aim of identifying the most signif- The latest study involved issuing all employ- The issues identified form part of the com-
icant economic, social and environmental ees with a survey and organising several pany's Corporate Responsibility strategy
aspects for stakeholders, Aqualia regularly focus groups where the representatives and are incorporated to its plans of action.
conducts studies on each one of them. of the external stakeholders were given
the chance to freely express their concerns
and interests.

External stakeholders Employees

MOST RELEVANT ASPECTS ❚❚Setting Aqualia's strategy. ❚❚Initiatives to improve water quality.
❚❚Dialogue with stakeholders: ❚❚Actions to facilitate professional development.
❚❚Objectives and degree of compliance. ❚❚Improvements in customer service.
❚❚Definition of the company's activity. ❚❚Measures to ensure equality and diversity.
❚❚Information on social performance. ❚❚Actions to improve occupational health.

External stakeholders Employees

LESS RELEVANT ASPECTS ❚❚Information on corporate governance. ❚❚Actions to promote the sport.
❚❚Information on financial performance.
❚❚Information on performance in managing the team. ❚❚Collaborative efforts with universities and promotion
of culture.

❚❚Initiatives to improve transparent billing and moni-
toring of consumption.

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