Page 37 - RSC Aqualia 2017
P. 37
Relevant Topics Report (GRI Indicators/Chapter)
102-14
Aqualia strategy definition
102-15
EXTERNAL STAKEHOLDERS Organisation and presence at forums “Participation in forums” in the Chapter “Experts
413-1 to 413-2
Social performance
in Comprehensive Water Management”
““Customer service” in the Chapter
Customer service
“Quality service within reach”
301-1 to 301-2
302-1 to 302-5
Environmental management 303-1 to 303-3
305-1 to 305-5
R&D + innovation projects in “Smart Services”
Quality employment: reconciliation, equality, 403-1 to 403-4
diversity, professional development and 404-1 to 404-3
occupational health and safety. Chapter “Quality service within reach”
405-1 to 405-2
INTERNAL STAKEHOLDERS Environmental awareness and sensitisation “Social sensitisation” campaigns in the
“Customer service” in the
Customer service
Chapter “Aqualia in the community”
417-1
“Certified quality” in the
Water quality
Emissions (Carbon footprint calculation) Chapter “Quality service within reach”
305-1 to 305-5
“Participation in forums” in the Chapter
Organisation and presence at forums
“Experts in Comprehensive Water Management”
Communication
Dialogue with the identified community, and employees influenced end users
stakeholders is the key to as representatives of the (consumers), institutional
achieving each one of the company in everything they do. customers, the media and
goals set in the CSR Plan, employees.
primarily with citizens in With this purpose, the 2017
their capacity as users of the Communication Plan included
service, society insofar as five strategic lines concerning
contribution to the immediate stakeholders that have
04 AQUALIA’S REAL COMMITMENT 37
