Page 36 - RSC Aqualia 2017

Aqualia Stakeholders

CONSUMER PROTECTION
ORGANISATIONS AND NGO’S
Consumer Protection PRESS/
Organisations MEDIA
PUBLIC Communities of irrigation Local, National
ADMINISTRATIONS associations and International
Municipal, Autonomous, Environmental Organisation Local Government
European Associations Press/PR Offices
Pricing Commission Universities News Agency

USERS VENDORS EMPLOYEES
Citizens Strategic Operational Structure
Neighbourhood associations Local Functional Structure
Local Governments Production Staff
(middle management)
Public Centres
Production Staff (bargaining
Industries agreement staff)
Irrigation Sector

To do so, Aqualia periodically conducts specific studies to ascertain aspects or topics that
are relevant for its stakeholders concerning the company’s economic, social or environmental
management.

The materiality study conducted in 2015 was expanded by directly dialoguing with stakeholders
and an alignment with the FCC Group’s 2017 CSR Plan. The most important matters for internal
stakeholders were ascertained through focus groups, where company employees shared their
opinions and concerns, and, for external stakeholders, through personal interviews held with
representatives of each group. The identified relevant topics were included and developed
throughout the present report.

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2017 REPORT