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G4-SO8 State significant fines and non-monetary sanctions in terms of: total monetary value of significant sanctions; number of non-monetary sanctions and procedures brought before arbitration institutions.
If the organization has not identified any breach of legislation or regulations, just a brief statement to this effect will be enough.
Describe the context in which significant monetary fines or penalties were received.
MANAGEMENT APPROACH: SOCIAL IMPACT ASSESSMENT OF SUPPLIERS
G4-SO9 Indicate what percentage of the new suppliers were examined in terms of social impact related criteria.
G4-SO10 Indicate the number of suppliers whose social impact has been assessed.
Indicate how many suppliers have real significant negative social impacts.
Indicate which significant actual and potential negative impacts on society have been discovered in the supply chain.
Indicate the percentage of suppliers with significant actual and potential negative social impacts and which improvements have been agreed after evaluation.
Indicate the percentage of suppliers with significant actual and potential negative social impacts and with which the relationship has been terminated as a result of the evaluation, and explain the reasons.
MANAGEMENT APPROACH: SOCIAL IMPACT CLAIM MECHANISMS
G4-SO11 Indicate the total number of complaints about social impacts that have occurred through formal grievance mechanisms during the period covered by the report.
Indicate how many of the claims: were addressed in the period under the report and how many were resolved in the period covered by the report.
Indicate the total number of complaints about social impacts that occurred before the period covered by the report and resolved in that period.
G4-PR PRODUCT LIABILITY INDICATORS
MANAGEMENT APPROACH: HEALTH AND SAFETY OF CUSTOMERS
G4-PR1 Indicate the percentage of categories of significant products and services whose impacts on health and safety have been evaluated in order to promote improvements.
G4-PR2 Indicate the number of incidents arising from non-compliance with regulations and voluntary codes concerning health and safety of products and services in the period covered by the report, broken down by breaches
of the regulations which led to a fine or punishment; breaches of the regulations which led to a warning; and breaches of voluntary codes.
If the organization has not identified any breach of regulations or voluntary codes, just a brief statement to this effect will be enough.
MANAGEMENT APPROACH: LABELING OF PRODUCTS AND SERVICES
G4-PR3 Indicate whether the procedures of the organization concerning information and labelling of their products require the following information: Source of the components of the product or service; content, especially with
regard to substances which may have some environmental or social impacts; safety instructions on the product or service; product disposal and environmental or social impact or other (explain)
Indicate what percentage of categories of significant products and services are subject to procedures for assessing compliance with such procedures.
G4-PR4 Indicate the number of breaches of regulation and voluntary codes concerning information and labelling of products and services, broken down by: breaches of the regulations which led to a fine or punishment; which led
to a reprimand and breaches of voluntary codes.
G4-PR5 Provide the results or key conclusions of customer satisfaction surveys (based on statistically relevant samples) which have been carried out during the period covered by the report on: the organization as a whole; a
major category of goods or services and significant operations centres.
MANAGEMENT APPROACH: MARKETING COMMUNICATIONS
G4-PR6 Indicate whether the organization sells products banned in certain markets and/or questioned by stakeholders or which are the subject of public debate.
G4-PR7 Indicate how the organization has responded to questions or reservations about these products.
Indicate the number of cases of non-compliance or voluntary codes concerning marketing communications, including advertising, promotion and sponsorship, broken down by: breaches of the regulations which led to a
fine or punishment and regulations which lead to a warning and breaches of voluntary codes.
MANAGEMENT APPROACH: CUSTOMER PRIVACY
G4-PR8 Number of founded complaints about the violation of privacy and loss of customer data, divided into: claims from external parties substantiated by the organization and claims of regulatory bodies.
Indicate the number of leaks, theft or loss of personal data that have been detected.
If the reporting organization has not identified any substantiated complaints, a brief statement to this effect will be enough.
MANAGEMENT APPROACH: REGULATORY COMPLIANCE
G4-PR9 Indicate the monetary value of significant fines for breaking the rules or legislation concerning the provision and use of products and services.
If the organization has not identified any breach of legislation or regulations, just a brief statement to this effect will be enough.
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