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TABLE OF CONTENTS
01 02 03
MESSAGE Aqualia, Aqualia
THE COMPANY MOMENTS 2014
04 Message from the CEO
08 Aqualia: solutions that add value 26 Aqualia moments 2014
09 Customer oriented service
10 Leading, innovative, committed
13 International expansion
13 Europe
15 Latin America
17 Middle East
18 Participation in international events
19 Corporate Social Responsibility
19 Our vision
21 Main actions 2014
22 Active dialogue with stakeholders
04 05 06
SERVICE HR ENVIRONMENT
30 Transparency, quality of service and 44 Our people: the engine of change 60 Sustainable Environmental
closeness 44 Our vision Management
46 Challenges 2014
30 Our vision 46 Action plans 2014 60 Our vision
31 Challenges 2014 47 Equality 61 Challenges 2014
31 Lines of Action 2014 49 Professional development 61 Aqualia environmental
32 Water quality 53 Internal communication
33 Customer services 54 Health at work management
34 Customized billing 57 Challenges 2015 63 Lines of Action 2014
36 Innovation to serve the public 63 Energy efficiency
40 Distinctions 66 Awareness of the responsible use
41 Challenges 2015
of water
67 Challenges 2015
07 08 09
SOCIETY ABOUT GRI APPENDIX
THIS REPORT
70 Positive contribution 86 GRI Index
70 Our vision 82 About the Corporate Responsibility 101 Verification report
70 Challenges 2014 Report 102 Facts about Aqualia
71 Lines of Action 2014
72 Sport
72 Childhood
75 University and culture
78 Disadvantaged groups
79 Challenges 2015
