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G4-19 • G4-20 • G4-21 • G4-22 • G4-25 • G4-26 • G4-27 09
The employee survey was conducted on a sample of 1,575
people and 381 valid questionnaires were obtained. With the
results obtained the most relevant aspects regarding areas,
projects and initiatives of the company have been identified. Also,
the degree of accessibility and participation in social projects
has been reflected.
The most valued initiatives developed by Aqualia have been those
relating to “water quality”, “professional development” and
“customer service”.
As a result of this study, we have identified less and more relevant
aspects for stakeholders:
Aqualia INITIATIVES Stakeholderstruly value Aqualia’s
CSR Annual Report and especiallythe
External stakeholders accuracy of its data
Setting Aqualia's strategy. MORE RELEVANT ASPECTS
Dialogue with stakeholders:
Objectives and degree of compliance. Employees
Definition of the company's activity.
Information on social performance. Initiatives to improve water quality.
Actions to facilitate professional development.
Improvements in customer service.
Measures to ensure equality and diversity.
Actions to improve occupational health.
External stakeholders LESS RELEVANT ASPECTS
Employees
Information on corporate governance. Actions to promote the sport.
Information on financial performance. Collaborative efforts with universities and
promotion of culture.
Information on performance in managing the
team. Initiatives to improve transparent billing and
monitoring of consumption.
The results of the materiality study with stakeholders have been ❚❚Promoting training and entrepreneurship: collaboration with
crossed with the aspects of greatest impact to the organization, universities, new training programs ...
leading to the definition of the Lines of Action 2015.
❚❚Citizen participation: participation of an external CSR advisory
Lines of action 2015: team, creation of customer’s spokesman...
❚❚Promotion of sport and culture: new support actions, promoting ❚❚Collaboration with NGOs: international cooperation in Peru,
and sponsoring of sport and cultural activities. new national projects...
❚❚Actions for environmental and biodiversity improvement: Water
Footprint calculation, Energy Efficiency Management Systems,
dialogue platforms...
❚❚Support for disadvantaged social groups: social action projects,
applying social tariffs...
aqualia, THE COMPANY 23
