Page 54 - 2016 CSR Report

The Regulation of Urban
Water Services. Experiences
to be Analysed from Spain

Aqualia has also collaborated in the
publication of the book The regulation of
urban water services. Experiences to be
analysed from Spain which discusses the
regulation and the relationship between
public authorities, service operators
and users in countries such as Germany,
Australia, the United Kingdom, Portugal
and Denmark.
Front cover of the book “La Regulación de los Servicios Urbanos
de Agua: Experiencias a analizar desde España“. The book was published in collaboration
with the Polytechnic University of Valen-
cia (UPV), its organisation specialising in
This communication effort by Aqualia during the
year was also reflected in the ranking published urban water management (ITA) and the
annually by iAgua that positions the company as the International Water Association (IWA).
second most influential organisation in the sector
in Spain and Latin America.
The family is also an important element to take
into account in relations with employees. For this
ENHANCING EMPLOYEE reason, and for seven years, Aqualia has held the
RELATIONSHIPS Pequeartistas Digital Drawing Competition for the
grandchildren and children of employees. In 2016,
it should be noted, participation in the competi-
In the ambit of internal applications, Aqualia has tion was also widened to the workers’ nieces and
continued to enhance the relationship with its nephews.
employees through the Aqualia ONE intranet,
information bulletins received by workers daily by
e-mail, and Tu Flash, the monthly printed bulletin
for personnel who do not have their own access
to online information.
It has also carried out other initiatives to encou-
rage the transverse knowledge of all areas of the
company and to promote interaction between
the departments. For example, in Santa Catalina,
Jaen, some 30 workers from administrative posts,
meter readers, technical office and customer
service in Jaen visited the waste water treatment
plant in the municipality, operated by Aqualia
since 1997. During the visit, the attendees took
part in an information talk on the supply to the
city and the integral management of the water
cycle as well as the functioning of the WWTP.
The purpose of these communications is to
effectively provide employees, as ambassadors
of the company, with structured information on
the company and the sector that allows them to
answer questions connected with the activity with
full guarantee of proven reliability.
Winners and finalists in the 2016 Pequeartistas competition.

54 2016 REPORT