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01
Letter from the General Director
02
Leaders in the management of the integral water cycle
03
Future vision: Aqualia’s strategy
04
Aqualia in 2016
05
True Commitment
06
Annexes
Aqualia Corporate Social Responsibility Report 2016
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True Commitment
True Commitment
Connection with
the public
A quality and close service
Water quality
Customers: from multi-channel to omni-channel
Responsible billing
Aqualia in the community
Involvement with the youngest
Promotion of culture
Awareness
Support for vulnerable groups
Relations with stakeholders
A global company with local management
Enhancing employee relationships
A leader in technical matters, innovation, sustainability and communication